THE PERFECT BRIDAL COMPANY TERMS AND CONDITIONS – B2B

Please read these terms and conditions carefully, as they apply to all accounts.  By placing an order with The Perfect Bridal Company you accept and agree to be bound by the terms and provision of this agreement. In addition, any purchase of our products will constitute acceptance of this agreement. If you do not agree to abide by the above, please inform us in writing.

Queries, help and advice can be dealt with by trained members of staff via telephone or email.

Definitions

The Perfect Bridal Company Products – Including, but not limited to Bridal Shoes, Occasion Shoes, Handbags, Belts, Veils, Accessories Jewellery and Shoe Clips.

Grace James Products – Including, all products sold under the Grace James label.

Working Day/s – Monday to Friday (Excluding Saturday and Sunday)

TPBC - The Perfect Bridal Company Ltd

Orders

Our Sales Department can take calls 9.00am to 5:00pm Monday to Thursday, 9.00am to 3.00pm on Friday. Orders can be placed through our B2B portal or e-mailed to sales@theperfectbridalcompany.com at any time. 

Our terms and conditions are available to download from our websites and will be considered ‘accepted’ by you when you place your first order though all any of our sales channels as named above.

New & Existing Customers – The Perfect Bridal Company Products Only

ALL orders will be on a proforma basis, unless otherwise agreed and at the discretion of TPBC, and dispatched immediately after payment is received. Proforma goods will usually be reserved for 5 working days only, pending payment before being released back to general sale.

Opening orders are subject to a minimum order value before VAT and delivery of £350.00 or 400.00 € for shoes and £150.00 or 180.00€ for accessories.  This constitutes you as a Retail Partner.  There is no further minimum order requirement within a 12-month period.

New & Existing Customers – Grace James Products Only

ALL orders will be subject to our standard shipping times and require a 30% Deposit payment before they are passed to our production department. The 70% Balance payment will be required before final delivery. 

Opening orders may be subject to minimum conditions.  Please enquire for details.  Area exclusivity is at the discretion of TPBC and subject to agreed minimums at the time of ordering.  Accounts with inactivity over a 12month period may be subject to new minimum orders at the discretion of TPBC. 

Resale Authorisation Restrictions

Customers purchasing goods destined to Northern Ireland must ensure that goods are only re-sold to consumers within Northern Ireland and the rest of the UK.  For the elimination of doubt, goods are not authorised to be sold directly to consumers in R.O.I 

Payments

Payments from all trade customers are accepted by bank transfer, direct debit, or confirmed credit card either over the telephone or via our B2B platform.  We regret that we do not accept cash or cheque payments.

Payments are made through our partners secure payment gateways, which is hosted by reputable financial companies such as Stripe, Paypal or GoCardless. Bank Transfers go directly into TPBC business bank accounts.

Currency Your card will be charged in the same currency as you order confirmation and invoice unless otherwise agreed at the time of payment.  Currency fluctuates on a regular basis, if your payment card currency is different to that of your invoice currency the conversion rate used by your card provider may differ from your invoice value, which is beyond our control.

Carriage and Handling

The Perfect Bridal Company Products Our latest delivery options and charges are shown when ordering through our B2B portal.  You can also request our latest rates by emailing sales@theperfectbridalcompany.com.

Grace James Products Dresses and accessories are subject to a charge of £8.00 per consignment. 

To Other Destinations including but not limited to Scottish Highlands, offshore islands, Northern Ireland, the Republic of Ireland, Europe and destinations worldwide latest delivery options and charges are shown when ordering through our B2B portal.  You can also request our latest rates by emailing sales@theperfectbridalcompany.com.

Carriage charges are subject to change without notice. You will be advised of any carriage charges at the time of ordering through our B2B platform, shown on your order confirmation if ordering by email, or on the telephone when placing orders over the telephone.

Export Orders

TPBC trades in different ways depending on the client, client location, stock location and final destination.  The applicable Incoterm (CIF, DAP, DDP, EXW, FOB or otherwise) shall be confirmed on the relevant order confirmation and shall form part of the contract for that order.  We have warehouses in the UK and The Netherlands.  All goods are usually shipped VAT free for export i.e. goods shipped directly from one of our warehouses via transport or shipping agent to another country, subject to us having your valid VAT number.  We regret that without a valid VAT Number, VAT will likely be a required charged on your order.  Depending on our agreed terms with you, products delivered to destinations outside of the UK may be subject to taxes, fees or other charges, which are imposed by local legislation. TPBC may pre-pay some or all these charges if it is agreed in our terms of trade with you. Terms will be agreed with you when you open an account with us - we encourage you to check carefully when placing your opening order with us for full transparency of charges you may be expected to pay, if any.  However, if at any point, you have any doubts please do not hesitate to check with our accounts department by emailing account@theperfectbridalcompany.com. 

EU Product Safety – General Product Safety Regulation (GPSR)

In accordance with Regulation (EU) 2023/988 (the General Product Safety Regulation – GPSR), all consumer products supplied by The Perfect Bridal Company Ltd for sale within the European Union are designed, manufactured and supplied in compliance with applicable EU product safety requirements.

Where required under GPSR, a Responsible Economic Operator (REO) established within the European Union is designated to ensure product safety compliance, traceability, and cooperation with EU market surveillance authorities.

For the time being, the designated EU Responsible Economic Operator is:

The Perfect Bridal Company UG (Germany)

Email: sales@theperfectbridalcompany.eu

The Company reserves the right to update, replace or transfer the designation of the Responsible Economic Operator at any time, including where the existing EU entity is wound down, replaced, or where responsibility passes to an importer, distributor, fulfilment service provider or authorised representative established within the European Union. Any such change shall not affect the validity of existing contracts and shall take effect from the date of notification or publication in these Terms and Conditions.

Delivery

The Perfect Bridal Company Products

Goods will be delivered to order. If there is any issue with the delivery date or procedure indicated on the order, you will be informed of this prior to delivery.  Orders may be subject to split deliveries depending on location and availability of stock. For telephone, email or B2B platform orders, we aim to make delivery to UK Mainland within 48hrs for orders received before 12pm (GMT) (subject to account status), however from time to time this may be not possible, and we will do our best to keep you informed of this if this is the case. For transit times to Scottish Highlands, Northern Ireland, Southern Ireland, Europe and other destinations worldwide please enquire when ordering via telephone or email. Estimated delivery schedules will be shown at the time of ordering through our B2B portal.  All delivery times quoted are based on the courier schedules given to us – from time-to-time couriers may fail to deliver in the agreed time scale – TPBC will also do its utmost to work with you and the couriers to resolve any delays or issues.

We may use a variety of different couriers that are most suitable for the best service in your area. These may include, but not limited to, DPD, FedEx, UPS, Royal Mail, DHL and EVRI.

Grace James Products

Delivery dates are subject to change and will only be confirmed upon receipt of order and deposit and on request.

For telephone or email orders, an Order Confirmation/Deposit Request will be provided, either via email or available in your B2B online account with us.  Please check your order carefully - once your deposit is received, your order will be classed and APPROVED.  For B2B orders, please check you order confirmation on checkout.

As soon as your deposit is received, your order will be added to our production schedule, and you will be deemed to have accepted our terms and conditions as set out in this document.  At this point you will have entered into a contract with us and will be liable for the full payment of the order when it is due.

*** Please note that we are unable to process your order without your deposit payment ***

The Perfect Bridal Company will not be able to take responsibility for any mistakes made on your order confirmation once deposit is received and the order has been passed to production – it may not be possible to make any changes after this point.

For orders taken in person by one of our sales representatives, you may be given a handwritten order confirmation, which you will be requested to sign,  This order confirmation is also subject to these Terms and Conditions, and your signature will be deemed your approval and confirmation of the order – once your deposit is received, your order will be added to the factory production schedule.

Standard shipping for brides’ orders: -

Bespoke Gown orders 8- 10 weeks.

Signature Gown orders 12-14 weeks

Any special-order Signature Gown that requires changes will have a minimum of 2 weeks added to the standard delivery time.

Stock orders are not subject to standard delivery terms although every effort is made to deliver stock orders in the faster possible time, and in a timely manner, and you should prepare for stocks orders to arrive between 8-20weeks.  However, brides’ orders will always take priority in factory production schedules. We will endeavour to notify you if stock orders are expected to be more than 20-week delivery.  Stock orders may be shipped as part deliveries, and balance payments requested accordingly.

RUSH DELIVERY Rush delivery is available for a specified fee (please see your ordering information pack or enquire.  Some items are not available for rush delivery, and ALL rush deliveries are subject to approval and factory production space – please enquire BEFORE confirming to your bride.

For deliveries to European destinations, please add 2 weeks to standard shipping times.

If an arranged / authorised delivery is refused at the agreed address, you may be required to pay costs incurred for redelivery or return.

We may use a variety of different couriers that are most suitable for the best service in your area. These may include, but not limited to, DPD, FedEx, UPS, Royal Mail, DHL and EVRI.

Ownership of Goods

The Ownership of the goods referred to herein shall not pass to the Purchaser until the Purchaser has paid the Company the total purchase price (including applicable Taxes).  Should Goods remain unpaid outside of agreed credit terms, the Company reserves the right to enter the purchaser’s premises to verify such goods and remove the goods without prior notice.

The Company reserves title for all goods supplied to the Purchaser until all outstanding invoices (including applicable Taxes) are paid in full to the Company.

LIMITATION OF LIABILITY

Nothing in these Terms and Conditions shall exclude or limit liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability which cannot lawfully be excluded.

Subject to the above, and to the maximum extent permitted by law, the total liability of TPBC arising under or in connection with any contract (whether in contract, tort (including negligence), breach of statutory duty or otherwise) shall be limited to the total invoice value of the goods supplied under the relevant order/contract.

TPBC shall not be liable for any indirect, incidental or consequential loss, including (without limitation) loss of profits, loss of revenue, loss of business, loss of goodwill, or loss of anticipated savings.

This limitation of liability is considered fair and reasonable by the parties, having regard to the nature of the goods, the commercial context, and the availability of insurance.

Damaged/Faulty Goods & Return Policy

Damage in transit must be reported to carriers and us via email or telephone within 24 hours of receipt of goods. No claim for shortages and defective goods will be entertained unless made within 7 days of date of delivery.  All items are subject to a rigorous quality control inspection before shipment; however, it is the responsibility of the store to inspect each item upon arrival, and notify of any discrepancies in colour, size, special measurements (dresses & veils), and any defects or flaws within 7 calendar days of receipt of item.  For the return of faulty goods, we will usually arrange for a courier label to be sent to you via email, and you will usually be required to drop off returned items to our couriers local drop off point.  From time to time we may ask you to arrange return carriage at your cost in which case, agreed costs will be refunded to you.  Any carriage costs incurred by yourselves will not be refunded unless explicitly authorised by head office in advance.

Returns will only be accepted with authorisation from our head office – this would usually be in the form of an email confirmation.  No returns will be accepted without pre-authorisation under any circumstances.  Please note that we accept returns for faulty goods only. Nothing in this section shall exclude or limit any statutory rights which cannot lawfully be excluded under applicable law. Should the goods be unsuitable for any other reason, we regret that we are unable to refund unless specifically agreed in writing in advance by authorised personnel at TPBC Head Office.

TPBC will not accept any returns or exchanges, nor be responsible for any alterations 7 days after receipt of items for any reason.  The Perfect Bridal Company reserve the right to replace any faulty item within a reasonable time scale and will only ever be responsible for the replacement or refund of faulty items, and never any other compensation claims by the store or its customer.

Please note that if an item is altered in any way from its original delivered state, any return will be deemed invalid.

Colour Clarification

All colours, including White/Ivory shades may vary between different materials and may vary between dye lots of the same materials. Variation in colour should not be considered a fault.

Cancelation Policy

The Perfect Bridal Company Products

Once payment has been received by any method, we aim to dispatch your orders immediately.  Should you wish to cancel your order, we will offer a full refund only if within 5 business days and only if the goods have not already been dispatched.

Grace James Products

Cancellations or changes can be made at no charge, only if the request is made in writing within 5 working days of the original order. No exceptions.

A cancelation request after 5 working days may result in the loss of your full deposit and in the case of a cancelation request after 30 days, may be subject to up to 100% of the total fee being payable, depending on the status of the production at that time of cancellation.

Contract

All contracts entered into by the Company shall be governed by and interpreted in accordance with English law. The courts of England and Wales shall have jurisdiction, provided that nothing in this clause shall deprive a Purchaser established within the European Union of any mandatory protections afforded under applicable EU law.

Prices

While every effort will be made to hold prices quoted on our website and in catalogues for as long as possible, the Company reserves the right to change prices at any time without notice.

VAT CHARGES & OVERSEAS DUTY & TAXES

All prices quoted exclude any applicable Value Added Tax (VAT) unless clearly stated otherwise. For online sales, any applicable VAT and other taxes will be added at the point of payment and will be clearly shown. Please check HM Revenue and Customs for current VAT rates for UK orders. 

Products delivered to some destinations, may be subject to taxes, fees or other charges, which are imposed by local legislation and dependent on our agreed terms with you.  If you have any doubts of the terms agree, please check with our accounts department on email account@theperfectbridalcompany.com.

Invoicing

TPBC works on a strict advance payment policy, unless specific credit terms have been agreed, in which case any such credit terms will be strictly adhered to as per any agreement made either verbally or in writing. If payment discounts have been offered, they will be null and void if payments are made after the agreed period. We reserve the right to add reasonable interest to any invoice outstanding of payment after the agreed payment period.  Please be aware that we may instruct a third-party collection agency to recover the debt immediately after agreed terms have ended.

Where delivery of goods or services is affected by us by more than one consignment (whether at the request of the purchaser or not) then each such consignment shall be deemed to be a separate contract subject to these Conditions of Sale and the purchaser shall pay to TPBC in full the amount payable under the invoice raised for each consignment notwithstanding any rights which the purchaser may claim to have against us in respect of any other contract between us and the buyer.

Additional Charges

Grace James Products

Grace James orders will be delivered between 8-20 weeks from deposit receipt date unless advised otherwise.  When goods arrive in our warehouse, we will request balance payments. A 4-week grace period will be given to receive your balance payment after request has been made.  After this period, if payment has not been received you may be subject to and interest charges of 10% of the full value of the invoice, and after 6 weeks 20% of the full value of the invoice.  If your payment and interest charges are not received after 8 weeks, we may pass the debit (including interest charges) to a 3rd party debt collection agency.

Communication is very important to us – if you are having problems in making payments, please do contact us before charges become applicable. If you are unable to make balance payments, any deposit paid will be non-refundable.

Use of our Images and Descriptions

All the images and product descriptions used on our websites are copyright of TPBC, unless otherwise credited.  All rights are reserved, and no usage or reproductions of any type may be made of any image that is copyright to TPBC without the express permission of the Company. 

This includes images used on our authorised customers websites of both current and past products, and images used on our social media pages. Images of our products are for use by current active customers of TPBC and their use is at the full discretion of TPBC.

Permission for use may be withdrawn at any time. Please ensure that any usage of our images is made with the full, express permission of TPBC.

Except as explicitly permitted under this or another agreement with TPBC, no portion or element of our websites or its content may be copied or retransmitted via any means and our websites, its content and all related rights shall remain the exclusive property of TPBC and its content providers unless otherwise expressly agreed.

Privacy Policy

PRIVACY POLICY – UK GDPR & EU GDPR

This Privacy Policy applies to all business customers, applicants, account users and contacts of The Perfect Bridal Company Ltd (“TPBC”, “we”, “us”). TPBC is the Data Controller for the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the EU General Data Protection Regulation (“EU GDPR”).

What personal data we collect

We may collect and process: name, job title, business name, business address, email address, telephone number, delivery addresses, billing details, VAT number, payment status (not full card details), order history, communications with us, and account access details.

How we use personal data and lawful bases

We use personal data for:

• performing and administering contracts/orders (contractual necessity);

• complying with legal obligations (e.g. tax/VAT/accounting, fraud prevention);

• legitimate interests (customer service, business administration, credit control, improving services, and proportionate B2B marketing - Such interests are balanced against the rights and freedoms of data subjects, and individuals may object to marketing at any time); and

• consent where required (e.g. certain marketing preferences).

Sharing and processors

We may share personal data with trusted third parties that help us operate our business, such as payment providers (e.g. Stripe, PayPal, GoCardless), couriers/logistics providers, IT and hosting providers, professional advisers, insurers, and regulators/law enforcement where required by law. We do not sell personal data.

International transfers

Where personal data is transferred outside the UK and/or the EEA, we use appropriate safeguards required by data protection law (such as adequacy decisions and/or standard contractual clauses, plus additional safeguards where appropriate).

Retention

We keep personal data only as long as necessary for the purposes set out above, including statutory retention for accounting and tax records, and for establishing/defending legal claims.

Your rights

Depending on your location and applicable law, you may have rights to: access, rectification, erasure, restriction, portability, and to object to processing (including certain marketing). You may withdraw consent at any time where processing is based on consent.

Complaints

UK: You may complain to the Information Commissioner’s Office (ICO).

EU/EEA: You may complain to your local supervisory authority.

Contact

For data protection requests: sales@theperfectbridalcompany.com

Complaints

Should you wish to make a complaint, please do so in writing to sales@theperfectbridalcompany.com.  There is no guarantee of a resolution.  Each case will be looked at individually, and TPBC will be in contact with results pertinent to that complaint.

Changes

TPBC reserves the right to change these conditions from time to time as is needed. Any changes shall apply prospectively only and shall not affect orders already accepted. If there are any changes to our policy, we will update our website and endeavour to notify you; in any case, a copy of our latest Terms and Conditions will be included with electronic invoices and order confirmations. Continued purchase after publication of updated Terms will signify acceptance of the updated Terms for future orders.

 Contacting Us

If there are any questions regarding our terms and conditions or our privacy policy or any other queries with regards to your order, you may contact us using the information below.

The Perfect Bridal Company Limited

Unit 2, Church View, Dragon Lane

Newbold Verdon

Leicester, LE 9 9NG

ENGLAND

Or

sales@theperfectbridalcompany.com

Our head office opening hours are 9am-5:00pm Monday to Thursday and 9am-3pm on Friday. We are not open on Saturday & Sunday.