THE PERFECT BRIDAL COMPANY TERMS AND CONDITIONS – B2B
Please read these terms and conditions carefully, as they apply to all accounts. By placing an order with The Perfect Bridal Company and Sophia and Camilla, you accept and agree to be bound by the terms and provision of this agreement. In addition, any purchase of our products will constitute acceptance of this agreement. If you do not agree to abide by the above, please inform us in writing.
Queries, help and advice can be dealt with by trained members of staff via telephone or email.
Definitions
The Perfect Bridal Company Products – Including, but not limited to Bridal Shoes, Occasion Shoes, Handbags, Belts, Veils, Accessories Jewellery and Shoe Clips.
Sophia & Camilla Products – Including, all products sold under the Sophia & Camilla label.
Working Day/s – Monday to Friday (Excluding Saturday and Sunday)
TPBC - The Perfect Bridal Company Ltd
Orders
Our Sales Department can take calls 9.00am to 5:00pm Monday to Thursday, 9.00am to 3.00pm on Friday. Orderscan be placed through our B2B portal or e-mailed to sales@theperfectbridalcompany.com at any time.
Our terms and conditions are available to download from our websites and will be considered ‘accepted’ by you when you place your first order though all any of our sales channels as named above.
New & Existing Customers – The Perfect Bridal Company Products Only
ALL orders will be on a proforma basis, unless otherwise agreed and at the discretion of TPBC, and dispatched immediately after payment is received. Proforma goods will usually be reserved for 5 working days only, pending payment before being released back to general sale.
Opening orders are subject to a minimum order value before VAT and delivery of £350.00 or 400.00 € for shoes and £150.00 or 180.00€ for accessories. This constitutes you as a Retail Partner. There is no further minimum order requirement within a 12-month period.
New & Existing Customers – Sophia & Camilla Products Only
ALL orders will be subject to our standard shipping times and require a 30% Deposit payment before they are passed to our production department. The 70% Balance payment will be required before final delivery.
Opening orders may be subject to minimum conditions. Please enquire for details. Area exclusivity is at the discretion of TPBC and subject to agreed minimums at the time of ordering. Accounts with inactivity over a 12month period may be subject to new minimum orders at the discretion of TPBC.
Resale Authorization Restrictions
Customers purchasing goods destined to Northern Ireland must ensure that goods are only re-sold to consumers within Northern Ireland and the rest of the UK. For the elimination of doubt, goods are not authorised to be sold directly to consumers in R.O.I
Payments
Payments from all trade customers are accepted by bank transfer, direct debit, or confirmed credit card either over the telephone or via our B2B platform. We regret that we do not accept cash or cheque payments.
Payments are made through our partners secure payment gateways, which is hosted by reputable financial companies such as Stripe, Paypal or GoCardless. Bank Transfers go directly into TPB C business bank accounts.
Currency Your card will be charged in the same currency as you order confirmation and invoice unless otherwise agreed at the time of payment. Currency fluctuates on a regular basis, if your payment card currency is different to that of your invoicecurrency the conversion rate used by your card provider may differ from your invoice value, which is beyond our control.
Carriage and Handling
The Perfect Bridal Company Products Our latest delivery options and charges are shown when ordering through our B2B portal. You can also click here to view our latest rates.
Sophia & Camilla Products Dresses and accessories are subject to a charge of £7.50 per consignment.
To Other Destinations including but not limited to Scottish Highlands, offshore islands, Northern Ireland, the Republic of Ireland, Europe and destinations worldwide latest delivery options and charges are shown when ordering through our B2B portal. You can also click here to view.
Carriage charges are subject to change without notice. You will be advised of any carriage charges at the time of ordering through our B2B platform, shown on you order confirmation if ordering by email, or on the telephone when placing orders over the telephone.
Export Orders
TPBC trades in different ways depending on the client and final destination. Our export terms maybe CIF, DAP, DDP EXW or FOB. All goods are usually shipped VAT free for export i.e. goods shipped directly from our warehouse via transport or shipping agent to another country, subject to us having your valid VAT number. We regret that without a valid VAT Number, VAT will likely be a required charged on your order. Depending on our agreed terms with you, products delivered to destinations, outside of the UK may be subject to taxes, fees or other charges, whichare imposed by local legislation. TPBC may pre-pay some or all of these charges if it is agreed in our terms of trade with you. Terms will be agreed with you when you open an account with us - we encourage you to check carefully when placing your opening order with us for full transparency of charges you may be expected to pay, if any. However, if at any point, you have any doubts please do no hesitate to check with our accounts department on email account@theperfectbridalcompany.com.
Delivery
The Perfect Bridal Company Products
Goods will be delivered to order. If there is any issue with the delivery date or procedure indicated on the order, you will be informed of this prior to delivery. For telephone, email or B2B platform orders, we aim to make delivery to UK Mainland the within 48hrs for orders received before 12pm (GMT) (subject to account status), however from time to time this may be not possible, and we will do our best to keep you informed of this if this is the case. For transit times to Scottish Highlands, Northern Ireland, Southern Ireland, Europe and other destinations worldwide please enquire when ordering via telephone or email or view the ‘Delivery Schedule’ page of our website. Estimated delivery schedules will be shown at the time of ordering through our B2B portal. All delivery times quoted are based on the courier schedules given to us – from time to time couriers may fail to deliver in the agreed time scale – TPBC will also do its utmost to work with you and the couriers to resolved any delays or issues.
We may use a variety of different couriers that are most suitable for the best service in your area. These may include, but not limited to, DPD, FedEx, UPS, Royal Mail, DHL and EVRI.
Sophia & Camilla Products
Delivery dates are subject to change and will only be confirmed upon receipt of order and deposit and on request.
For telephone or emailed order, an Order Confirmation/Deposit Request will be emailed to you. Please check your order carefully, and once you are happy that everything is correct, please then reply to this email with the word CONFIRMED. For B2B orders, please check you order confirmation on checkout.
Once you have confirmed your order, and your deposit has been received, your order will be added to our production schedule, and you will be deemed to have accepted our terms and conditions as set out in this document. At this point you will have entered into a contract with us and will be liable for the full payment of the order when it is due.
*** Please note that we are unable to process your order without your confirmation reply and deposit payment.***
From time to time, if you are unable to reply CONFIRMED to the Order Confirmation/Deposit Request, but you are able to make the deposit payment, we may, at our discretion, and upon your verbal request to our head , raise the order to the factory. However this is on the strict understanding that the order is placed at your own risk, and The Perfect Bridal Company will not be able to take responsibility for any mistakes made on your order confirmation at a later date.
For orders taken in person by one of our sales representatives, a handwritten order confirmation will be given to you, which you will be requested to sign. This order confirmation is also subject to these Terms and Conditions, and your signature will be deemed your approval and confirmation of the order – once your deposit is received, your order will be added to the factory production schedule.
Standard shipping for Special orders: -
Bespoke Gown orders 8- 10 weeks.
Signature Gown & YY Gown orders 12-14 weeks
Plain Separates or Separates made into Gowns is 8-10 weeks
Beaded & intricate Separates or Separates made into Gowns is 12-14 weeks
Accessories is 12-14
Any special order Signature Gown that requires changes will have a minimum of 2 weeks added to the standard delivery time.
Stock orders are not subject to standard delivery terms. Every effort is made to deliver stock orders in the faster possible time, and in a timely manner, however, Special orders ALWAYS take priority in factory production schedules. We will endeavor to notify you if stock orders are expected to be more than 20-week delivery. Stock orders may be shipped as part deliveries, and balance payments requested accordingly.
RUSH DELIVERY Rush delivery is available for a specific fee (please see your ordering information pack or enquire. Some items are not available for rush delivery and ALL rush deliveries are subject to approval and factory production space – please enquire BEFORE confirming to your bride.
For deliveries to European destinations, please add 2 weeks to standard shipping times.
If an arranged / authorised delivery is refused at the agreed address, you may be required to pay costs incurred for redelivery or return.
We may use a variety of different couriers that are most suitable for the best service in your area. These may include, but not limited to, DPD, FedEx, UPS, Royal Mail, DHL and EVRI.
Ownership of Goods
The Ownership of the goods referred to herein shall not pass to the Purchaser until the Purchaser has paid the Company the total purchase price (including applicable VAT). Should Goods remain unpaid outside of agreed credit terms, the Company reserves the right to enter the purchaser’s premises to verify such goods and remove the goods without prior notice.
The Company reserves title for all goods supplied to the Purchaser until all outstanding invoices (including applicable VAT) are paid in full to the Company.
Damaged/Faulty Goods
Damage in transit must be reported to carriers and ourselves via email or telephone within 24 hours of receipt of goods. No claim for shortages and defective goods will be entertained unless made within 7 days of date of delivery. All items are subject to a rigorous quality control inspection before shipment, however, it is the responsibility of the store to inspect each item upon arrival, and notify of any discrepancies in colour, size, special measurements
(dresses & veils), and any defects or flaws within 7 calendar days of receipt of item. For the return of faulty goods, we will usually arrange for a courier label to be sent to you via email and you will usually be required to drop off returned items to our couriers local drop of point. From time to time we may ask you to arrange return carriage at your cost in which case, as agreed, these costs will be refunded to you. Any carriage costs incurred by yourselves will not be refunded unless explicitly authorised by head office in advance.
Please note that if an item is altered in anyway from its original delivered state, any return will be deemed invalid.
Returns Policy
Returns will only be accepted with authorisation from our head office – this would usually be in the form of an email confirmation. No returns will be accepted without pre-authorisation under any circumstances. Please note that we accept returns for faulty goods only. Should the goods be unsuitable for any other reason, we regret that we are unable to refund unless specifically agreed in writing in advance by authorised personnel at TPBC Head Office. All items are subject to a rigorous quality control inspection before shipment. If the item is found to have been damaged or worn, we regret that we will be unable to refund. Return labels for faulty goods will be arranged by ourselves and you will be expected to return the goods to our couriers local collection point, unless specifically agreed in writing in advance by authorised personnel at The Perfect Bridal Company Head Office. Unauthorised returns and carriage costs will not be refunded.
It is the responsibility of the store to inspect each product upon arrival, and notify of any discrepancies in colour, size, special measurements(dresses & veils), and any defects or flaws within 7 calendar days of receipt of item. TPBC will not accept any returns or exchanges, nor be responsible for any alterations 7 days after receipt of items for any reason. The Perfect Bridal Company reserve the right to replace any faulty item within a reasonable time scale and will only ever be responsible for the replacement or refund of faulty items, and never any other compensation claim by the store or its customer.
Please note that if an item is altered in any way from its original delivered state, any return will be deemed invalid.
Colour Clarification
All colours, including White/Ivory shades may vary between different materials and may vary between dye lots of the same materials. Variation in colour should not be considered a fault.
Cancelation Policy
The Perfect Bridal Company Products
Once payment has been received by any method, we aim to dispatch your orders immediately. Should you wish to cancel your order, we will offer a full refund only if within 5 business days and only if the goods have not already been dispatched.
Sophia & Camilla Products
Cancellations or changes can be made at no charge, only if the request is made in writing within 5 working days of the original order. No exceptions.
A cancelation request after 5 working days may result in the loss of you full deposit and in the case of a cancelation request after 30 days, may be subject to up to 100% of the total fee being payable, depending the status of the production at that time of cancellation.
Contract
All contracts entered into by the Company shall be interpreted in accordance with English law/English statute law and any proceedings arising from disputes with regards thereto shall be issued in England.
Prices
While every effort will be made to hold prices quoted on our website and in catalogues for as long as possible, the Company reserves the right to change prices at any time without notice.
VAT CHARGES & OVERSEAS DUTY & TAXES
All prices quoted exclude any applicable Value Added Tax (VAT) unless clearly stated otherwise. For online sales, any applicable VAT and other taxes will be added at the point of payment, and will be clearly marked. Please check HM Revenue and Customs for current VAT rates for UK orders.
Products delivered to some destinations, may be subject to taxes, fees or other charges, whichare imposed by local legislation and dependent on our agreed terms with you. If you have any doubts of the terms agree, please check with our accounts department on email account@theperfectbridalcompany.com.
Invoicing
TPBC and Sophia & Camilla work on a strict advance payment policy, however, unless specific credit terms have been agreed, in which case any such credit terms will be strictly adhered to as per any agreement made either verbally or in writing. If payment discounts have been offered, they will be null and void if payments are made after the agreed period. We reserve the right to add reasonable interest to any invoice outstanding of payment after the agreed payment period to cover our extra costs. Please be aware that we may instruct a third-party collection agency to recover the debt immediately after agreed terms have ended.
Where delivery of goods or services is affected by us by more than one consignment (whether at the request of the purchaser or not) then each such consignment shall be deemed to be a separate contract subject to these Conditions of Sale and the purchaser shall pay to TPBC in full the amount payable under the invoice raised for each consignment notwithstanding any rights which the purchaser may claim to have against us in respect of any other contract between us and the buyer.
Warehouse Holding Charges
Sophia & Camilla Products
A £25 warehousing fee per month or part thereof, is applied to every individual product that remains in the warehouse for longer than one month after the items have been made available for delivery, within the agreed delivery time and the balance of payment requested.
The purchaser will be invoiced for each gown at the end of each month they remain in our warehouse, and all invoices will be required to be paid in full before delivery of items will be made. Communication is very important to us – if you are having problems in making payments, please do contact us before charges become applicable. If you are unable to make balance payments, any deposit paid will be non-refundable.
Use of our Images and Descriptions
All the images and product descriptions used on our websites are copyright of TPBC, unless otherwise credited. All rights are reserved, and no usage or reproductions of any type may be made of any image that is copyright to TPBC without the express permission of the Company.
This includes images used on our authorised customers websites of both current and past products, and images used on our social media pages. Images of our products are for use by current active customers of TPBC and their use is at the full discretion of TPBC.
Permission for use may be withdrawn at any time. Please ensure that any usage of our images is made with the full, express permission of TPBC.
Except as explicitly permitted under this or another agreement with TPBC, no portion or element of our websites or its content may be copied or retransmitted via any means and our websites, its content and all related rights shall remain the exclusive property of TPBC and its content providers unless otherwise expressly agreed.
Privacy Notice
What information do we collect?
We collect information from you when you fill out an application form for credit accounts, completing and order sheet, or applying for an online account. When ordering, you may be asked for your name, e-mail address, mailing address & phone number.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalise your experience (your information helps us to better respondto your individual needs)
- To improve our services(we continually strive to improveour service offerings based on the information and feedback we receive from you)
- To improve customer service(your information helps us to more effectively respond to your customer service requests and support needs)
- To send periodic emails
The emailaddress you providewill be used to send you information and updates pertaining to your order. We may from time to time send you emails that may include company news, updates,related product or service information, etc.
Note: If you would prefer not to receive this sort of information, please contact head office.
We do not store credit card details, nor do we share customer details with any 3rd parties
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our business, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, or protect ours or others rights, property, or safety.
However, non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will update our Terms on our website immediately, or advise you of those changes in writing to your postal or email address. This policy was last modified on 12th August 2025.
Complaints
Should you wish to make a complaint, please do so in writing to sales@theperfectbridalcompany.com. There is no guarantee of a resolution. Each case will be looked at individually, and TPBC will be in contact with results pertinent to that complaint.
Changes
TPBC reserves the right to change these conditions from time to time as is needed and your continued purchase of the items we offer will signify your acceptance of any adjustment to these terms. If there are any changes to our policy, we will update our website immediately and endeavor to notification you, but in any case, a copy of our latest Terms and Conditions will be including with all electronic invoices and order confirmations sent to you. What constitutes a change will be determined at our sole discretion.
Contacting Us
If there are any questions regarding our terms and conditions or our privacy policy or any other queries with regards to your order, you may contact us using the information below.
The Perfect Bridal Company Limited
Unit 2, Church View, Dragon Lane
Newbold Verdon
Leicester, LE 9 9NG
ENGLAND
Or
sales@theperfectbridalcompany.com
Our head office opening hours are 9am-5:00pm Monday to Thursday and 9am-3pm on Friday. We are not open on Saturday & Sunday.